Privacy Policy
Effective Date: February 1, 2025
Last Updated: February 1, 2025

MeltSweet (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA-BC).

1. Scope & Application

This Privacy Policy applies to the collection, use, and disclosure of personal information by MeltSweet in the course of commercial activities within Canada and British Columbia. By using our e-commerce website and services, you consent to the practices described in this policy.

2. Collection of Personal Information

We collect personal information in a fair and lawful manner. The types of personal information we may collect include but are not limited to:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and other credentials.
  • Transaction Information: Payment details, billing addresses, shipping addresses, and purchase history.
  • Usage Data: IP address, device type, browser type, and browsing behavior on our website.
  • Marketing Preferences: Your choices regarding receiving promotions and updates.
  • Other Information: Any other personal data you provide voluntarily.

We collect personal information directly from you or through third parties with your consent, where applicable.

3. Use of Personal Information

We use personal information for the following purposes:

  • To provide, maintain, and improve our e-commerce platform and services.
  • To process transactions, payments, and fulfill orders.
  • To communicate with you regarding order updates, promotions, and customer support.
  • To personalize your shopping experience and enhance website functionality.
  • To detect and prevent fraudulent activities and enhance security.
  • To comply with legal obligations and enforce our rights.

We will only use your personal information for the purposes stated above unless you provide consent for another use or as required by law.

4. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information to:

  • Service Providers: Third-party vendors assisting us with payment processing, order fulfillment, IT support, and marketing.
  • Legal Compliance: Authorities if required by law, court order, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

Any third parties receiving your personal information must adhere to strict confidentiality and security obligations.

5. Consent & Your Rights

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted by law. You have the right to:

  • Withdraw Consent: Subject to legal restrictions, you can withdraw your consent at any time.
  • Access & Correction: Request access to your personal data and correct inaccuracies.
  • Opt-Out of Marketing: You can unsubscribe from promotional communications at any time.
  • Request Data Deletion: Ask for the deletion of your personal information where applicable.

To exercise your rights, contact us at [Insert Contact Information].

6. Security & Retention

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, or misuse. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.

7. Cross-Border Data Transfers

If personal information is transferred outside Canada, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

10. Children’s Privacy

Our e-commerce website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us for removal.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the “Last Updated” date will be revised accordingly.

12. Contact Information

For inquiries, concerns, or to exercise your privacy rights, contact us at:
MeltSweet

For more information please Contact Us.

By using our e-commerce services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting MeltSweet with your personal information.